I came here for laser hair removal several years ago (like 6 years ago) and had great success with their old machine. I did a lot of research because laser hair removal can sometimes be less effective on brown people. I came back about once a year for touch ups, then had a couple years away. I used to recommend it to a lot of friends. Well I’ve since been back and i think they’ve had 2 machines since then (supposedly upgrades). Once for a touchup, which i felt did nothing. This last time I got an underarm touchup and started new hair removal on my face. Neither worked --at all. Not even a little bit. Several months later, my hair isn’t even thinner. I told the aesthetician that the underarm touchup didn’t work and she tried to put the setting on higher and gave me another one, but it also did nothing. I think they may say that the face hair is thinner so perhaps it is harder to remove, but the fact that the underarm touchup also didn’t work says otherwise. When i used to go for touchups, I didn’t have to come back for months and months (and basically only did like 1/yr). This service is several hundred dollars, so I’m pretty disappointed, especially since shaving my face isn’t something I would normally have started to do if I wasn’t going in for laser hair removal. I would have rather just leave it. Not sure if they can do anything about the experience. More